Technical Assistance
Resources on this Ryan White HIV/AIDS Program Data Support Technical Assistance page include contact information for obtaining assistance in the following areas:
- Ryan White HIV/AIDS Program Data Report Assistance
- Web Technical Support
- Technical Issues pertaining to RW CAREWare
- Program-Related Assistance
Ryan White HIV/AIDS Program Data Report Assistance
For assistance with Ryan White HIV/AIDS Program Data Report content or submission questions please contact:
WRMA/CSR Ryan White Project
Ryan White HIV/AIDS Program Data Support
2107 Wilson Blvd., Suite 1000
Arlington, VA 22201
Toll-Free Help Line: 1–888–640–9356
Hours: Monday–Friday 9am–5:30pm Eastern Time
E-mail: Ryan White Data Support
Note: When calling the toll-free help line, please provide your Grantee-of-Record name to the TA Specialist. When submitting a request via e-mail, be sure to include your Grantee-of-Record name and your position within the organization in the message text.
Web Technical Support
For questions pertaining to HRSA Electronic Handbooks (EHBs) or the Web data entry system, please contact:
HRSA Call Center
Toll-Free Help Line: 1–877–Go4–HRSA (1–877–464–4772)
Local: 301–998–7373
Hours: Monday–Friday 9am–5:30pm Eastern Time
E-mail: CallCenter@HRSA.gov
RW CAREWare Technical Assistance
For RW CAREWare technical assistance, please phone or e-mail:
RW CAREWare Toll-Free Help Line: 1–877–CWHELP1 (1–877–294–3571)
Hours: Monday–Friday 1pm–4pm Eastern Time
E-mail: cwhelp@jprog.com
http://hab.hrsa.gov/careware/
Program-Related Assistance
Questions related to program guidance, such as funding or grant–related questions, should be addressed to the HAB project officer appropriate to your project(s).